Track Messages Received by Volunteers on the History Tab

Tip of the Week April 22, 2019

Each time a volunteer is a recipient of an email, text, or Vic Mail message from your account, an entry is added to the Messages section of the volunteer’s History tab. This feature tracks custom email and text messages sent by System Operators as well as automatic messages such as schedule reminders and reminders sent for Checklist items.

If a message fails to be delivered for some reason, and the recipient’s system generates a reason for the failure, the system records information about why the message failed. By default, the system looks at the last 3 email or text messages sent to determine the volunteer’s email validity and text message validity.  You can change this default in your account’s Setup.

You can learn more about how messages are tracked on the History tab in help topic 2064.

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