Clear your own security blocks for your account.
To protect customer accounts from unauthorized access, such as those who are not operators but who might try to guess the password or other information to login, Volgistics automatically places a security block on accounts where too many invalid login attempts have been made from the same IP address. This is sometimes inadvertently triggered if a System Operator forgets his or her login information and tries too many times unsuccessfully to login. In this case, a System Operator who can login and has access to the Setup page can clear the block by following these steps:
- If the operator is not logged in already, they will need to login at a computer that has a different IP address than the computer the operator who had the invalid login attempts used. If your organization uses a network where all the IP addresses are the same, you can use a mobile device such as a smartphone to login with.
- Select Setup from the Menu.
- Expand the “Account management” link.
- Select “Remove block.”