Tip of the Week April 20, 2015

Track messages received by volunteers on the History tab

Each time a volunteer is a recipient of an email, text, or Vic Mail message sent from your account, an entry is made in the Messages section of the volunteer’s History tab. This feature tracks custom email and text messages sent by System Operators as well as automatic messages such as schedule reminders and reminders sent for annual or periodic Checklist items.

If a message fails to be delivered for some reason, and the recipient’s system generates a reason for the failure, the system records information about why the message failed on the History tab. By default, the system looks at the last 3 email or text messages sent to determine email validity and text message validity. You can change this default in your account’s setup.

You can learn more about how messages are tracked on the History tab in Help topic 2064.

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