Message History Is Available on History Tab of Volunteer Record

Tip of the Week December 09, 2019

When you use Volgistics’ features to send email, Vic mail, or text messages to volunteers, a record of the messages sent to each volunteer is kept on his or her History tab. You can view this record to see if the message shows as being successfully delivered, or as failing.

Volgistics initially shows the message with a green icon that means that no errors have been received for the message. If a delivery failure notification is received from the recipient’s email or cell phone provider, the color of the icon will change to red and the reason for the failure will appear if you hover over the icon with your mouse pointer.

In addition to custom messages you send, this feature also tracks automatic email and text messages, such as schedule reminders and VicNet password messages. You can learn more about message tracking in help topic 2064.

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Track Multiple Addresses and Phone Numbers for Volunteers on Their Contacts Tab

Tip of the Week December 02, 2019

Volunteer addresses and phone numbers are stored on the Core tab of the volunteer record. In most cases this is sufficient to track the volunteer’s information. But sometimes a volunteer record may have more than one address or phone number you want to track, such as if the volunteer is a snow bird with a seasonal address, or has a business and home address.

Help topic 2296 shows how you can use the Contacts tab to track multiple addresses and phone numbers for one record. If you’re interested in other uses for the Contacts tab, you may find the following help topics useful:

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Keep a Local Back-Up of Your Volunteer Data.

Tip of the Week November 25, 2019

Volgistics includes the ability to create a local back-up of your volunteer data using Excel spreadsheet reports. One reason to save this data to your local system is to access to your volunteer data in a situation where your Internet connection is down. However, there is another useful purpose the back-up report could be used for.

When a volunteer record is accidentally deleted from your account there is not a way to recover it once the five day hold period passes. The only way to get it back in this case is to re-create the record. For situations like this, a back-up report can provide a useful starting point for entering the volunteer record. You may find help topic 2165 useful to find the volunteer’s information. There is more information to help you to re-create the record in help topics 2024, 2399, and 2400.

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Allow Volunteers to See Who Else Is Scheduled in VicNet

Tip of the Week November 18, 2019

If your organization uses VicNet or VicTouch, you can allow volunteers to see other volunteers who are scheduled by following these steps:

  1. Select Setup from the menu.
  2. Expand the VicNet link.
  3. Select Schedule tab.
  4. Under Volunteers can… select one of the options for showing who else is scheduled. You can choose to limit the view to just assignments where the volunteer can sign-up, or allow the volunteer to see the volunteers in all assignments.
  5. Click the Save button to keep your changes.

Now when volunteers view the daily view of their schedule, they can see other volunteers who are scheduled. If you have volunteers who do not want their schedule information to be shown to other volunteers, you can remove their name from view by using the Privacy settings on the Vic tab of their volunteer record.

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Use the Date of Last Activity Field to See When a Volunteer Served Last

Tip of the Week November 11, 2019

Volgistics makes it easy to see the last date a volunteer served with the Date of Last Activity field recorded in the Statistics box on the Core tab of the volunteer record. You enable this field to be shown by following these steps:

  1. Select Setup from the menu.
  2. Expand the Other options link.
  3. Select Statistics.
  4. Check the Date of last activity checkbox in the Statistics box.
  5. Click the Save button.

The Date of Last Activity field is based on the last service entry recorded on the Service tab of the volunteer record.

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Make Assignments Inactive to Remove Them from View While Keeping Service Information

Tip of the Week November 04, 2019

There may be times when your organization no longer needs to track an Assignment record. In these cases, the Assignment can be deleted—but this will also delete the Assignment details from volunteer service records. The date and hours will remain for the service entry, but the Assignment information will no longer be associated with the records.

To prevent this, we suggest making the Assignment inactive instead of deleting it. This will remove the Assignment from view (unless the “Include Inactive Assignments” checkbox is marked), while still retaining the Assignment details on the volunteer’s record. You can find information about how to make an Assignment inactive in help topic 2537.

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Spread Holiday Cheer with the VicTouch Greeting Cards Feature

Tip of the Week October 28, 2019

If your organization uses the VicTouch module, you can create holiday cards which will be displayed when volunteers sign-in. The setup options allow you to customize a heading and message, and choose a date range for when the cards will be shown. You can use the graphics that are included, or upload a unique image for your organization.  Images can be in GIF, JPG, or PNG file formats and must be under 48 Kb in size.

You can setup two different holiday cards at a time with different date ranges selected for delivery. The holiday cards can be changed during the year to send greetings for all of the holidays your organization wants to acknowledge. The Greeting Cards feature also allows you to setup birthday and start date anniversary cards that will automatically be shown to volunteers when their special day arrives.

Help topic 2326 has more information on the Greeting Cards feature. See help topic 2327 for instructions on how to setup your account’s VicTouch greeting cards.

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Stopping Automatic Reports

Tip of the Week October 14, 2019

Volgistics has a feature that can be setup so that certain reports will automatically process during the overnight maintenance cycle. These reports can be delivered to your account’s In Box tab on a certain day each week, or on a certain date each month. There may be times, however, when automatic reports have been setup by a System Operator who is no longer with your organization. Or it may be that an automatic report served a purpose once, but it is no longer necessary.

In these cases, the automatic reports just take up space and clutter the In Box tab of your Volgistics Mailbox, and you may not know how to find or stop them. To address this, help topic 1311 explains “How to Stop Automatic Reports.”

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New Volgistics Feature: Applications Tab Improvements

Volgistics Mailbox Update

The latest Volgistics release made a significant visual change to the Volgistics mailbox. When you open the mailbox you will no doubt notice the width has increased significantly.

This width increase is a result of functionality we added to the Applications tab of the mailbox for accounts that use our Site Level Access feature. Every tab of the mailbox is wider now, but only the Applications tab has changes to functionality.

Even if you do not use Site Level Access, we made several improvements on the Applications tab that may benefit you. And, for VicTouch users, we’ve added a feature that will show the current date and time on the screen. You can skip to a section of the blog post that interests you.

Headquarters and Site Level Access Enhancements on Applications Tab

Other Applications Tab Updates

New VicTouch Feature

Headquarters and Site Level Access Enhancements on Applications Tab

The Applications tab of the Volgistics mailbox allows organizations to audit prospective volunteer records when someone completes an online application form. Auditing is a way organizations can catch possible duplicate records, or just receive certain records such as those who filled out a specific application form. When an account uses Site Level Access, the Applications tab can show different applicants to different System Operators (or users).

If you’re not familiar with Volgistics’ Site Level Access feature, it is a feature used in situations such as a hospital that has multiple campuses, or a city that has multiple departments. Administrators can limit a System Operator’s view to one location (Site) and the volunteers who serve at the location. Other operators can access information from all Sites and volunteers. The operators who can see all the information in the account are referred to as Headquarters Operators, and operators who are limited to a Site (or pool of Sites) are called Site-Level Operators.

Headquarters Operators now have a Site column on the Applications tab that lists all the Sites the applicant indicated they are interested in serving at (the pending Sites). If the applicant selected more than two Sites, a More link appears. When the link is clicked, the other Sites the applicant selected show. Operators assigned to specific Site(s) will not see the Sites column because their view of the Applications tab only shows the applicants who indicated they were interested in the operator’s Site.

We’ve also given Headquarters Operators a useful tool to filter the Applications tab based on the applicant’s Site choices. In place of the All Sites box, Headquarters Operators now have a Site dropdown they can use to filter the Applications tab. Headquarters users can use the dropdown to filter the tab to show applications where the applicant selected any Site available, or just the applications where the applicant did not indicate a Site. They can also select to filter the tab to show just the applications for a specific Site.

With the update, Headquarters Operators now have the ability to receive applicants and add all of the pending Sites to the volunteer record, or they can choose to receive the applicant records without adding the Sites. If the Headquarters Operator chooses to add the Sites, the application will no longer show on the Applications tab for the Site-Level Operators. If the Headquarters Operator does not add the Sites, the applicant will still show on the Applications tab for Site-Level Operators. In this case, the Site-Level Operators still see the applicant on the Applications tab and the operator’s Site is added to the volunteer record if the operator receives the application into their Site’s database.

The changes to the Applications tab for Headquarters Operators make it simple for headquarters to review the pending applications for each Site. A Headquarters Operator can also quickly receive applications and add the Site(s) without taking additional steps. All they need to do after receiving the new records is notify the Site-Level Operators about the new applicants. Organizations who prefer to have the Site-Level Operators bring in their own applications are still free to do this.

The final change we made to the Applications tab for accounts using Site Level Access has to do with applications identified as a possible duplicate of a record already in the database. Here, the Site(s) the possible duplicate serves at show to make it easier to locate the possible duplicate record for review.

You can find more details about how application forms work with the Site Level Access feature in help topic 2127 “Site Level Access and Online Volunteer Application Forms.”

Other Applications Tab Updates

In addition to the Applications tab changes related to Site Level Access, we also made three other updates on the tab.

The first is when a pending record is on the Applications tab because it was imported by one of our conversion options, the Application column will show the record was imported into the account.

This makes it easier to identify and work with just a certain group of records. For example, an operator can click on the heading of the Application column to sort the Applications tab and group all of the imported records together.

The second update hides the columns and information on the Applications tab if an operator’s access rights hide the field. For example, if the Type field is set to hidden for Basic User level operators, these operators will not see the Type column when they select the Applications tab.

The final change has to do with the information that shows when someone submits an application identified as a possible duplicate. Here we added the possible duplicate’s number to make it easier to locate the record. We also cleaned up the formatting when fields for identifying information on the duplicate’s record are blank, or there is more than one possible duplicate in the database.

New VicTouch Feature

The last new feature in this release is that you can add the date and time to the VicTouch sign-in station’s display. This will add the day of the week, date, and time to the upper right corner of the screen on every page volunteers see after they put in their PIN.

To enable this, select Setup on your menu, expand VicTouch, and then select Ground Rules. Check the Display date & time box that shows under the font-related fields in the Appearance section then click the Save button.

You will need to shut down and restart VicTouch at each station you have setup for volunteer sign-ins. If you have the station set in kiosk mode, help topic 2283 shows how to shut VicTouch down.

We hope you find these new changes to the system useful! As always, we’d love to hear from you whether you have feedback or questions. Just select support on your menu to send an inquiry to the team.

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