Tip of the Week June 26, 2017

Use Schedule Icons to determine how a volunteer is scheduled

In Volgistics, volunteers can be scheduled in two different ways: without openings and within openings. Some volunteers may be added directly to the schedule, while others may be assigned to fill specific openings that have been setup within Assignments. The "Two Ways to Schedule" section of Help topic 1180 explains more.

The icons that appear on the daily and/or monthly schedules allow you to quickly identify unfilled openings, individual or group volunteer records, whether a volunteer is scheduled to fill an opening or is placed on the schedule without filling an opening. You can find out more about the icons that appear on the schedule in Help Topic 1205.

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Tip of the Week June 19, 2017

You can copy one volunteer's information with the Clipboard Copy feature

There may be times when you need to enter a volunteer's basic information (such as name, address, phone number, etc.) into an outside word processing document. For example, some organizations may send letters to volunteers, or create award certificates. If you are doing this for multiple records, the most efficient method is to create a mail merge source file from Volgistics. However, this is not practical if you only need one volunteer's information.

In this case, rather than copying and pasting each field (First name, Last name, Street 1, etc.), or manually entering the information, you can use Volgistics' Clipboard Copy feature to copy the information from Volgistics to your computer's clipboard. From there, you can paste the information into your outside document.

To do this, you must have the feature enabled and select the fields of information to copy. Help Topic 1150 shows how to do this. This only has to be done the first time the feature is used. Once this is completed, Help Topic 1149 shows how to use the Clipboard Copy feature.

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Tip of the Week June 5, 2017

Creating and maintaining System Operator records

The credentials for the first Administrator in an account are created from the trial account information used when the account is started. Thereafter, the Administrator creates and maintains all System Operator records for the account. The Volgistics Team does not assign, or update, login credentials for operators.

Your account's service level limits how many System Operator records can be in place. Each account has room for two operators by default. After this, the service level determines how many operators can be added.

You can view the System Operator records in your account by selecting Setup from the menu and then expanding the "System Operators" link. Each record has a "Date of Last Activity" field that shows when the operator accessed the system last. In some cases, such as if the record was updated, the "Date of Last Activity" will show that the operator has never logged in even if they have. In this case, you can search your account's Event Log to see the last time the operator logged in. Your web browser's Find feature (CTRL+F) can help you look for logins from one particular operator.

If you need to update or delete a System Operator's record, select Setup from the menu, expand the "System Operators" link, and then select the operator's name. To add a new operator, click the "Create a new operator" link.

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Tip of the Week May 29, 2017

Import and print schedule in Excel

Volgistics' Schedule Reports are available in PDF format. However, there may be times you want to have the schedule in Excel format. There is not a report within Volgistics that is able to do this, but you can use the features in Excel to get the schedule information for a specific date into an Excel file. Here is what you will need to do:

  1. Select Schedule from the menu.

  2. Go to the date you want the schedule for.

  3. Click the Printable View link that appears in the upper left corner under the date.

  4. Highlight and copy the URL address in the URL address bar.

  5. Launch Excel if it is not already open. Do not exit Volgistics.

  6. Select File from Excel's menu.

  7. Select Open from Excel's menu.

  8. Change the file type dropdown to "All Web Pages (*.htm,*html,…)."

  9. Paste the URL address you copied in step 4 into the File name field.

  10. Click the Open button. There may be a slight delay while the information is transferred from the web page to Excel.

  11. Depending on your security settings for Excel and Windows, you may be prompted to enter your Windows login information.

  12. You can use Excel's menu to save the file as an .xlsx file.

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Tip of the Week May 22, 2017

Schedule volunteers with Assignment Opening Rules enforced

Via the Schedule tab of an Assignment record or the Schedule page from the menu, System Operators are always able to schedule volunteers for any time even if the Rules tab of the corresponding Assignment is setup to allow scheduling for "Openings only". However, operators may wish to only assign volunteers to openings per an Assignment's settings.

This can be more easily facilitated by scheduling volunteers from the Schedule tab of their own Volunteer record. When scheduling volunteers this way, more limitations will be in effect: Assignments that are configured to allow scheduling for "Openings only" will show a calendar with green highlights to indicate unfilled openings, and will only allow the volunteer to be scheduled for one of those available times. Assignments that are configured to allow scheduling for "Any times" will continue to allow volunteers to be scheduled outside of schedule openings.

To schedule a volunteer via the "Schedule" tab of their own volunteer record using this feature, select an Assignment from the 'Add to schedule ' dropdown and click the 'Go' button. The interface that appears will depend on the 'Rules' tab settings of the corresponding Assignment record.

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Tip of the Week May 15, 2017

Use a Set to find records that have information in a spare field

There may be times when you need to find all the volunteers in your account that have information in a specific text field. For example, to verify the information in a field called School where you record the educational institution a volunteer attends, or attended last, it may be helpful to start by finding all of the records that have information in this field.

You can use the Sets feature to speed up this process. Simply make a Set rule based on the spare field that was used to create the field you need. Use the "does not contain . . ." option, leave the search field blank, and finish making your Set. You can now view the volunteers in the Set to see which records have information in the field you need. You can also limit a report to just the volunteers in the Set if you need a hard copy of the information.

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Tip of the Week May 8, 2017

Customize VicTouch access and exit codes

If your organization uses the VicTouch module, please note we recommend using it in kiosk mode whenever possible. The kiosk mode causes the display to fill the entire screen. This hides the URL address and web browser controls to make access more secure. You can find information on starting the module in kiosk mode in Help Topic 2289.

If you start the module in kiosk mode, you need to enter a special code to exit the module. There is also a unique VicTouch access code for your account that is part of the URL address entered to start the module. You can customize either of these in your account if needed. To do this:

  1. Select Setup from the menu.

  2. Expand the VicTouch link.

  3. Select Ground rules.

The access code is located under the Startup heading and the exit code is located under the Exit Code heading. Remember to click the Save button after you make any changes.

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Tip of the Week May 1, 2017

Prompt a password reset for System Operators

Whether you're assigning an operator a password that you want to make temporary, or your organization has security concerns and wants all users to update their login information, or you simply want to require specific users to update their credentials, it can be useful to prompt system operators to update their passwords the next time they login.

You can do this via the System Operator page. To require a system operator to set a new password upon their next login to the database, select 'Setup', choose "System Operators", click on their name, and check the "Operator must change their password when they login next" checkbox. You can learn more about this feature in Help Topic 1011.

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Tip of the Week April 24, 2017

National Volunteer Week (U.S. & Canada)

National Volunteer Week has arrived! National Volunteer Week was established to inspire people to volunteer to make their communities a better place, to recognize your current volunteers, and to encourage volunteerism in general. This week the U.S. and Canada are celebrating National Volunteer Week from April 23-29, 2017. Australia's volunteer week is scheduled for 8-14 May 2017 and the United Kingdom's is scheduled for 1-7 June 2017.

There are many resources available on the web to help you brainstorm ideas on how to celebrate volunteer week for your organization. One resource for ideas can be found here.

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